What Makes Us Different?
At Upscale Male, we invest in our talent, our process and most importantly our clients. We always strive to make sure our clients have both an engaged and relaxing service experience.
OUR
Culture
It’s not much of a secret that we appreciate and value our hair stylists at Upscale Male. In an industry that is typically subject to high stylist turnover and poor working standards, we have taken a different approach and it has resulted in high retention and long-term career relationships. We believe, without a doubt, that a positive work culture and a flexible work life balance directly affect a stylist’s performance and professional development. At Upscale Male, we share in the same goals and priorities as our stylists. Their success is our hair salons success, their goals are our goals, and their loyalty is clear proof that the Upscale Male employee culture is what makes us uniquely different.
Our
standards
Since we opened our doors in 2006, we have partnered with the industry’s leading manufacturers like Andis and Wahl for all our hair care and barbering equipment needs. As a part of our founding commitment to quality and consistency, Upscale Male has always provided all of the barbering and styling tools that our stylists use daily. Beginning with our extensive training and review process, all Upscale Male stylists transition into using our provided tools and are trained to offer our scalp treatments, hot towel face massage and neck trim services with the highest standards of consistency. Our stylists begin their UM careers prepared and best equipped to offer exceptional haircut experiences. Upscale Male does not offer any hair coloring services or any treatment for grey hairs. Our salon also does not offer any facial hair grooming, beard trims or shaves.
OUR
System
Our Flex Appointment scheduling system is built for the Upscale Male. Scheduling a new appointment is straightforward, and our text communication with our clients is clear and effective. We offer a cancellation process that is simple and stress free and our clients can schedule any hair service appointment up to 30 days out. Our dedicated scheduling team is always available during business hours by phone to help manage your appointment or answer any questions. At Upscale Male, we always allow for some additional time for first time clients so our stylists can offer a proper consultation and have enough time to begin the client relationship on the right path. We rarely experience appointment delays and nearly all our appointments start on time or a few minutes early.
Our
Guarantee
At Upscale Male, our customer service policy is rather simple, we stand by our work. Although we thoroughly train, promote and maintain high quality of service standards for all of our stylists, we can’t realistically expect a perfect haircut to walk out of our door every day. We recognize and embrace that tailored haircuts and styles across hundreds of hair types and head shapes, often result in a multitude of variables that can be occasionally overlooked, sometimes requiring a full reassessment and revision. We genuinely want our clients satisfied with the services that they pay for at Upscale Male, and we will gladly schedule a new appointment to allow for a full revisit of your recent haircut when desired. Our scheduling team can conveniently offer UM FlexBack appointments, which are full 30 minute appointments that are both no charge or tip allowed to our clients. Our salon generously compensates our stylists for extra FlexBack time spent with clients, thus ensuring they will be focused on addressing your concerns, and most importantly at no extra cost to you. All that we ask is that you submit your Flexback Request within 7 days of your haircut for our team to properly assess and address your concerns.